Vice President, Client Processing Manager I in Manchester

Vice President, Client Processing Manager I 

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.     

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. 

We’re seeking a future team member for the role of Vice President, Client Processing Manager I to join our Custody Trade Services team. This role is located in Manchester, UK and will be working in a hybrid capacity (4 days a week in the office).  

In this role, you’ll make an impact in the following ways:  

• Supervises a small to medium-sized Client Processing support team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.  
• Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks. 
• Identifies areas requiring analysis of operations and resolution for more efficient operations 
• Oversees Client Processing to ensure transactions are handled correctly and timely.  
• Utilizes MIS reporting to ensure correct and timely processing. 
• Provides product knowledge and technical assistance on complex problems. 
• Acts as the team's initial point of contact for issues requiring escalation. 
• Participates in the recruiting process; instructs, assigns, directs and reviews the work of Client Processing analysts; prepares performance reviews and provides ongoing feedback to staff. 
• Provides input into departmental budgets and planning.  
• May develop business plan for team/group operations. 

To be successful in this role, we’re seeking the following:  

• People management experience is required. 
• Custody banking, or financial services experience is preferred. 

 
At BNY, our culture speaks for itself. Here’s a few of our awards:  

• America’s Most Innovative Companies, Fortune, 2024 
• World’s Most Admired Companies, Fortune 2024 
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 

• Best Places to Work for Disability Inclusion

  , Disability: IN – 100% score, 2023-2024 
• “Most Just Companies”, Just Capital and CNBC, 2024 
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 
• Bloomberg’s Gender Equality Index (GEI), 2023