Job description
Customer Services Advisor - Content Moderator (Urdu speaker)
Salary: £19,500
Start date: 16/11/2020
At CCA Recruitment we are delighted to be partnering with a massive contact centre company based up and down the British Isles.
What is a Content Moderator?
Content Moderator Create moments that make a difference as a Content Moderator by taking ownership of video content in alignment with client and business strategies.
Responsibilities:
Proactively moderate and audit uploads taking the time to understand the needs of customers and the client
Taking ownership for all videos in respective language queue
Providing accurate monitoring of content on first instance Requirements
Fluency in the target language with additional knowledge of Hindi and English
Prior user-generated content (UGC) moderation (Advantageous)
Passion for social media
Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
Experience in content mining and reviewing
Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
Ability to evaluate content in line with content and business policies
Strong analytical and research skills with attention to detail
Ability to work in fast and evolving workflows
Ability to maintain a high degree of confidentiality
Adhere to strict deadlines This job description is not exhaustive you may be required to perform other additional duties as and when requiredRequirements
Fluency in the target language Urdu & English
Customer Services experienceFor more information and a confidential discussion, please contact Ryan McMahon at CCA Recruitment on (phone number removed).
Disclaimer
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database
Extra information
- Status
- Closed
- Education Level
- Secondary School
- Location
- Lanarkshire
- Working hours per week
- 0 -
- Type of Contract
- Full Time Jobs
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
