If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.
Telephony Fraud Analyst
Northampton/ Manchester
As a Barclays Telephony Fraud Analyst you will be responsible for investigating fraud for the purpose of reducing losses and increasing preventions, using a variety of detection systems. You will act as the final escalation point for ID&V fails and escalations for the whole Barclaycard estate. You will be a source of fraud knowledge and experience for the department. The team provides 24/7 coverage to Barclays customers and clients.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
This opportunity is open to dynamic working arrangements. Such as working from home, flexible or compressed hours, and part-time options. If you have a need for flexibility, please apply and discuss this with us during the hiring process.
What will you be doing?
• Working on your own initiative and investigating suspicious activity to reduce fraud losses
• Analysing and interpreting data from various sources
• Getting actively involved with problem solving and dealing with contentious issues whilst maintaining excellent customer service
• Dealing with and resolving all internal customer queries
• Handling service inbound/ outbound calls to obtain information to support case decisions and customer fraud case queries
• Liaising and working with other areas within the fraud department
• Limiting losses to Barclaycard and Bank through different channels, including applications and card products, whilst maintaining an excellent level of customer service
What we’re looking for:
• High level of quality awareness
• Computer literacy
• Excellent telephony skills
Skills that will help you in the role:
• Highly developed communication skills
• Competent problem solving and decision making ability
• Collaborative approach to handling issues
• Initiative in seeking resolution to complaints
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.
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