Base Location: Reading
Salary: £22,200 - £33,400
Working Pattern: Permanent | Full Time | Flexible working patterns available
What is the Role?
The Customer Provisioning Team is responsible for ordering and delivering services ranging from telephony solutions to high speed fibre circuits from other licensed operators such as Openreach, Vodafone, Virgin Media and TalkTalk.
This is an excellent opportunity for a highly motivated individual to join our provisioning team based in Reading. You'll be responsible for pro-actively managing the delivery from multiple telecoms suppliers, liaising with customers on service delivery, provide regular updates and handovers upon competition.
You'll deal with customers and project managers on all aspects of service delivery as well as managing customer and supplier escalations. Managing customer expectations whilst delivering exceptional customer service will be a critical part of your role.
What do I need?
Excellent communication skills.
A proven track record of dealing with customer enquiries and orders in a fast paced, telecoms customer service environment.
Good product, process and industry knowledge for telecoms products.
Ability to work under pressure.
Precise and attentive to detail - Quality focused.
You will have previous experience in a similar Telecoms Provisioning role with an understanding of networks and telecoms operators. We are looking for an effective communicator, both verbally and in writing, with an excellent telephone manner, good rapport building skills and the ability to listen and understand. Strong organisation and problem solving skills are very important. We are looking for someone with a pro-active and 'can do' attitude and has the ability to work well in teams. Ideal candidate will need to demonstrate a high level of confidence in handling customer communications, dealing with queries, liaising with 3rd party suppliers whilst delivering excellent Customer Service.
About our Business
Neos Networks is proud to be one of the premier B2B connectivity partners in the UK. We achieve this through constantly investing in high capacity, highly resilient network connectivity in the spirit of collaboration, partnership and integrity which means we can achieve more, together.
We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to give enterprises, government organisations and our partners a better network experience that can power the UK's digital future. Our 20,000+ km private network spans the UK providing a range of high-capacity Ethernet, optical and dark fibre solutions.
We're looking for ambitious experts to join our friendly team; to develop their career and contribute to our growth. A team that actively looks after the wellbeing of its colleagues, works hard, and enjoys celebrating success. Find out more here.
Life at Neos Networks
If you're considering a career with us, you're probably wondering what's in it for you? From health and wellness to finances and family, we're proud of our benefits package which includes 34 days holiday (plus the option to buy additional days), enhanced maternity and paternity leave, discounted healthcare, and a wide range of offers via our Advantage scheme.
We're proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself. We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do and we live by the mantra 'if it's not safe, we don't do it'.
We are an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining us.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact
EXTERNAL: Before commencing employment with us, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check
Fill in below which area you are searching in for a similar function and don't forget your e-mail address!
