Our Haulfryn family has a fantastic opportunity for a full time Systems Technician to join our team.
This role will help identify, scope, prioritise and then work cross-functionally (within Haulfryn and with third party vendors) to deliver a portfolio of digital and technical initiatives to improve customer experience and grow revenue. This role has a regional remit and will cover parks in North Wales and North of England hence ability to travel is required. Weekend work is also required.
We are one of the UK’s largest owners of 5-star luxury holiday and residential parks set in special and beautiful locations. For 85 years we have been creating joyful moments for thousands of residents, owners and guests. Finlake Holiday Resort is the largest holiday resort within the Haulfryn Group and offers an amazing range of 5 star holiday accommodation, superb leisure facilities, including a spa, water park and gym, outdoor swimming pool and the delights of Devon on your doorstep.
Why Join Us
- Competitive salary + Car Allowance
- Bonus scheme
- 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
- Company Sick Pay
- Life Assurance/Life Cover
- Discounted holidays at our UK holiday parks
- Online, high street and leisure discounts
- Enhanced Pension Scheme
- Employee Assistance and Wellbeing Program
- Uniform provided
- Cycle to Work Scheme
- Eye Test Vouchers for VDU users
- Team Member of the Month award
- Refer a Friend Bonus
- Training and Development Opportunities
What Will You Do
- Work onsite and help provide 7-day technical support cover for the parks working 5 days per week/40 hours per week including weekend cover
- Manage and carry out the day-to-day configuration changes within the organisation’s EPOS and other transactional systems
- Triage incident, service request and change tickets from end users
- Work on second line support tickets, engaging vendors and other external resources where necessary
- Create training materials/sessions and deliver training for key systems, both remotely and in person
- Collaborate on change projects, understanding the organisation’s business processes at a detailed level
- Liaise with vendors of software/hardware/infrastructure solutions to arrange installs and upgrades
- Procure software and hardware in line with the organisation’s procurement policy
- Manage the deployment and return of end user hardware
- Take part in the testing of new system and software releases
- Provide hypercare support during projects’ post-launch optimisation phase
- Uphold our data security standards by encouraging compliance as part of the day-to-day and playing a role in internal audits
- Proactively monitor key systems to ensure reliability, putting in automated monitoring where practical
- Through working with team members on our parks and Support Office, proactively identify where processes can be optimised and feed this back to the Head of Technology and operational managers
What Will You Bring
- Ability to understand and configure complex systems
- Drive to optimise processes
- A methodical, process-driven way of thinking
- Good communication skills, both written and verbal
- Disciplined delivery to agreed timescales
- Good fault-finding skills with hardware and software
- Experience of developing and delivering training to end users
- Excellent prioritisation of operational requirements
- An understanding of IT and data security including PCI DSS and GDPR
- Experience of EPOS system configuration
- Basic development skills such as SQL and HTML
- Basic knowledge of data networking
- Full driving licence and ability to travel to other sites
Who We Are
We are a family-owned business who started with a single holiday park in Abersoch, North Wales. More than 85 years later, we now have over parks in some of the most stunning locations from the exclusive Warren in Abersoch to our family holiday resort at Edgeley Holiday Park, Guildford, within touching distance of London and across to the peaceful residential Willows Riverside Park in historic Windsor.
We believe what differentiates us from other parks are our:
- Family values and a real community feel
- Really special, beautiful locations
- Warm and friendly team that make it feel like home
- How we nurture the nature around us
We would like you to be part of our family and look forward to receiving your application.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Our Haulfryn family has a fantastic opportunity for a full time Systems Technician to join our team.
The Systems Technician will provide technical support to parks & undertake technical administration tasks (basic network configuration, azure/O365 tenant management, machine imaging etc). This role will also support with general administration such as ticket triage/management, procurement, reporting, tracking & managing vendor service level agreements.
This position will cover The Warren and other North Wales parks. The work pattern will be 40 hours, 5 days a week and will include at least one weekend day.
We are one of the UK’s largest owners of 5-star luxury holiday and residential parks set in special and beautiful locations. For 85 years we have been creating joyful moments for thousands of residents, owners and guests.
Why Join Us
-
Competitive salary
-
Bonus scheme
-
30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
-
Company Sick Pay
-
Life Assurance/Life Cover
-
Discounted holidays at our UK holiday parks
-
50% discount on food
-
Online, high street and leisure discounts
-
Enhanced Pension Scheme
-
Employee Assistance and Wellbeing Program
-
Uniform provided
-
Cycle to Work Scheme
-
Eye Test Vouchers for VDU users
-
Team Member of the Month award
-
Refer a Friend Training and Development Opportunities
What Will You Do
- Provide proactive technical support to the parks
- Management and implementation of project deliverables.
- Provide mission critical support to park infrastructure.
- Manage the hardware deployment process from purchase to configuration to deployment.
- Responsible for the configuring, monitoring, patching and tuning of park systems.
- Provide proactive, effective and timely systems administration.
- Management of incidents, requests, changes and problems.
- Provide technical expertise and be responsible for the management of all assigned issues.
- Work as a point of escalation for junior members of staff.
- Works a technical lead in relation to any episodes of incident management.
- Be able to work to and hit agreed upon SLAs.
- Manage existing vendors to support the delivery of initiatives
- Act as point of escalation for in-life faults
-
Support the team in scoping and delivering Haulfryn’s technology transformation
What Will You Bring
- Proven use of structured analysis methods [Essential]
- First-hand experience of IT infrastructure and networking, databases and low-code platforms such as PowerApps and the MS Office 365 platform. [Essential]
- Commercially literate [Essential]
- Systems hardware diagnostic, fault finding and resolution, able to work hands-on [Essential]
- Experience of deploying and configuring some of the following: Microsoft Azure, Microsoft Server 2016/2019, Microsoft Desktop Environments, Office 365 & Intune, Experience, and knowledge of PowerShell scripting. [Essential]
- Numerate and familiar with the use of analysis tools, e.g. Google Analytics, ClickTale, PowerBI is essential. Basic SQL and data manipulation using some form of programming language (e.g. Python/Pandas/.NET) would be an advantage.
- Good working understanding of common digital technologies [Essential]
- Partner / vendor engagement and management [Essential]
- Excellent verbal and written communication skills. Compelling presentation skills [Essential]
- Experience as a “broad” systems engineer, support technician or IT Manager [Essential]
- Experience within retail or hospitality [Desirable]
- Hands-on development will not be required, however familiarity with the capabilities of modern front-end frameworks (VueJS, Angular etc), native & hybrid app platforms (Swift, Kotlin, ReactJS). [Desirable]
- Hands on experience is not required, however a broad understanding of modern I&O and delivery disciplines would be an advantage, e.g. DevOps, Test-Driven Development, containerization, cloud would be an advantage. [Desirable]
- Recent experience of a B2C industry or, ideally, hospitality. [Desirable]
Who We Are
We are a family-owned business who started with a single holiday park in Abersoch, North Wales. More than 85 years later, we now have over parks in some of the most stunning locations from the exclusive Warren in Abersoch to our family holiday resort at Edgeley Holiday Park, Guildford, within touching distance of London and across to the peaceful residential Willows Riverside Park in historic Windsor.
We believe what differentiates us from other parks are our:
- Family values and a real community feel
- Really special, beautiful locations
- Warm and friendly team that make it feel like home
- How we nurture the nature around us
We would like you to be part of our family and look forward to receiving your application.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
