Customer Service Advisor - Hybrid in Nottingham

Job description

Christmas Customer Advisor

Join Boots at the most exciting time of the year and find the perfect Christmas job for you!

We are seeking Customer Service Advisors to join us from October onwards on a fixed term contract. You will be based in our Customer Support Centre in our Nottingham Support Office, where you will be working as part of our inbound Customer Service team, delivering excellent care through every customer and store colleague interaction.

About the role

You will be handling inbound calls from our customers and store colleagues, where you will need to actively listen, understand, and support them with any queries, from receipt right through to resolution. This could be helping them with anything from; Boots.com, Advantage Card and Healthcare services queries.

In role you’ll be supported by our training team and mentors, to ensure you have all of the knowledge and skills required.

We are looking for people who can work between 25 - 37.5 hours per week over our operating hours. Our operating hours are 8.30am - 7pm Monday to Friday and 8.45am - 5pm Saturday & Sunday. On bank holidays we are open 9.00am - 4.00pm.

Once you have completed 6 weeks of training, we can potentially consider a flexible, hybrid working approach, which includes a balanced mix of home and office-based working.

Full-time salary: £21,312

To find out more about our Customer Support Centre,

click here

.

What you'll need to have

• Great verbal & written communication skills
• Strong computer knowledge
• Ability to show resilience during challenging conversations
• Ability to work in a fast-paced environment & multi-task effectively
• Problem solving skills

It would be great if you also have

• Salesforce knowledge
• Contact centre experience

Our benefits

• Boots Retirement Savings Plan
• Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, and outdoor seating spaces
• Cycle to Work scheme
• 25 days holiday plus bank holidays (based on full time hours), with the option to buy more holidays once you have passed probation
• Once you’ve worked with us for a month you’ll qualify for a Boots Colleague Discount Card. This will offer you a generous 22.5% discount on Boots own brand products (including partner brands such as No7, Soltan, Soap & Glory, Liz Earle and more), and 12.5% discount on almost all other products. This applies to both in-store and online purchases at Boots.com. You can also use your discount card in Boots Opticians, Boots Hearingcare and for Boots Insurance Services (rates of discount vary)

We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you;

click here

to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).

Why Boots

We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better.

To find out more about life and careers at Boots,

click here

.

What's next?

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact csc.recruitment@boots.co.uk

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Extra information

Status

Closed

Education Level

Secondary School

Location

Nottingham

Type of Contract

Casual / Part Time Jobs

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English