Job description
Join us as a Customer Service Analyst
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
- You’ll work from home most of the time, but you’ll also spend at least one day a week working from the office
What you'll do
In this key role, you’ll be providing crucial support to customers and colleagues developing specialist knowledge to support delivery of the best outcomes. With largely exception based processes, you’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs.
You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
The skills you'll need
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
Extra information
- Status
- Closed
- Education Level
- Secondary School
- Location
- Manchester
- Type of Contract
- Full Time Jobs
- Profession type
- Logistics jobs
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Manchester | Logistics jobs | Full Time Jobs | Secondary School
