E.ON Next is looking for an Contact Centre Agent (Energy) in London
Bringing that feel-good energy.
We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.
Bringing that feel good energy
As an Energy Specialist, you’ll be part of our customer operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.
Nexties are all over it
Our customers are our priority - we strive to always be at the top of our game, making sure we’re there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive.
We are customer obsessed
No two days are the same at E.ON Next. Each day presents new opportunities to meet our customers needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it.
Nexties work hard, play hard and repeat
Nexties give their best, keeping an eye on how we’re performing and smashing our goals. We don’t just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other big team shout- outs.
Here’s a taste of what you’ll be doing
Provide exceptional customer service over the phone and via email
Support customers with everything from billing to meter exchanges
Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back
Are we the perfect match?
Here’s what we need from you
Passionate about delivering an exceptional customer experience
Resilient and excited to tackle complex problems
Great communicator with strong English skills (written and verbal)
A team player who thrives in a fast-paced environment
Confident in making decisions and embracing change
It would be great if you had
Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training)
A proactive mindset and a passion for making a difference
Here’s what else you need to know
Closing date: 17/10/2024
Competitive salary: £24,195 - £26,010 per annum, dependent on experience
Hybrid working approach: Split your week between home and our hub (typically 2-3 days at our London hub)
Generous holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off
Weekly socials: wind down with your team at our fun weekly socials
Work-life balance: we work Monday-Friday, 9AM-5PM, so you can enjoy your evenings and weekends
Amazing benefits: Access a wide range of flexible benefits including extra holidays, retail discounts, health and wellbeing options and more
Pension scheme: Enjoy a generous pension contribution for your future
Contract: Minimum of 30 hours per week
DBS check: A basic DBS check will be required
Right to Work: Unfortunately, this role is not sponsorable under the UKVI points-based system
A place to be you
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
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