Arabic speaking Outreach Support Worker in Kensington and Chelsea

We are Hestia. We make a difference. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

The Oremi Day Centre service delivers person-centered and holistic support to service users, aged over 18, who have a severe and/or enduring mental health need and living in Westminster and the Royal Borough of Kensington and Chelsea which includes targeted services to service users from African, Caribbean and Arabic speaking heritage. Our service enables users to avoid, and in particular to reduce the need for, prolonged hospital admissions and long-term dependency on mental health services.

We promote recovery and prevent social exclusion among service users with mental health support needs and offer a wide range of group activities that are tailored to the service users' needs. Group activities are run by our in-house team of experienced and trained Group Facilitators, by sessional tutors and in co-production with service users. 

A day in this role looks like….

As an Arabic speaking Outreach Worker at Hestia, you will play a crucial role in our Mental Health and Complex Needs Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To be responsible for the support and well-being of a group of key service users allocated from across the team using holistic, person-centred support planning with SMART targets and the recovery star using the recovery approach to enable them to increase independence, maintain their accommodation and enjoy a good quality of life
• To visit service users for support sessions within their homes or appropriate community locations
• To devise effective interventions for service users who are ‘hard to engage'
• To enable the service users to access medical services and the local community mainstream services
• To ensure that allocated service users have a needs & risk assessment and SMART support plan; which are reviewed at agreed frequencies
• To minimise unplanned and emergency hospital admissions for mental health relapse. To formulate, implement and review support plans with service users and associated professional participation
• To liaise effectively with other agencies involved in the support of service users where appropriate
• To encourage users to have on-going engagement with existing networks including faith based groups and informal sources of support
• To provide information and advice on benefits, housing and welfare issues to service users
• To build strong links with community organisations and work with them to support wider engagement with service users
• To work with universal services to ensure users have access to appropriate community based facilities, promoting community cohesion
• To work with the Outreach Team Leader to review the social inclusion progress of the service users addressing equality and diversity issues for Black and minority ethnic communities or for people who identify as lesbian, gay or transgender
• Ensure service users are consulted in relevant aspects of service management. Implement and /or take part in effective consultation, participation and communication mechanisms with individual service users and service user groups

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Experience of working with people requiring support related to Mental ill health and complex needs.
• Experience of delivering support to people within a community/outreach setting.
• Ability to support service users to achieve their goals & aspirations.
• Excellent knowledge of, issues related to signs, symptoms and treatments of mental illness; ability to assess service users declining mental health and take appropriate action.
• Knowledge of health and safety relevant to the role including working within a community setting.
• Knowledge of key working, person centred support planning systems and the recovery approach.
• An understanding of equality and diversity and how it applies to the job role. And the importance of promoting service users' rights, privacy dignity and choice.
• Knowledge of welfare benefits entitlements appropriate to the user group.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.