Recovery Worker (Mental Health) in London

We are Hestia. We make a difference. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Brent Cove is a service where residents (aged 16+) of the borough can go if they are experiencing a mental health crisis, to prevent a mental health crisis and to learn more about how to cope with a mental health issue. People can simply turn up, no appointment necessary. We are a safe, inviting, and inclusive space for individuals who are struggling to cope with their mental health and daily life. On meeting with service users, we aim to support them to reduce their immediate anxiety and crisis.

Support includes a safe, welcoming space and a listening ear, 1-to-1 support to help individuals find the best path forward, support to develop safety plans for the next day as well as longer term plans which could involve contact with statutory services, support to find and access other services in the area, a hot drink and a snack, a drop-in crisis support and group activities. 

A day in this role looks like….

As a Recovery Worker at Hestia, you will play a crucial role in our Mental Health and Complex Needs Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce their support.
• Empower service users to engage effectively in their liaisons with professionals within the community such as community mental health teams, social work teams, housing providers, health professionals, Job Centre Plus etc.
• Work flexibly as part of a team to ensure service coverage and that contractual obligations are met.
• Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access these opportunities.
• Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures.
• Participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the service manager and using initiative to identify and deal with additional tasks as they arise.
• Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously and that confidentiality is appropriately maintained.
• Assist the manager to manage health and safety, repairs and maintenance of the premises.
• To collect rents and service charges, and manage arrears proactively by following policy, protocol and procedure to support residents to maintain their tenancy and develop independent living skills by paying service charges & rent.
• Provide support the Team Manager and Senior Recovery Worker to manage voids across the service.
• Ensure referrals, assessments and service reviews are effective and timely.
• Empower service users to develop independent living skills as part of a planned move on process.
• Assist the Team Manager and Senior Recovery Worker to plan, negotiate and manage budgets and to make best use of property, equipment and information technology.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Demonstrable experience of working with individuals who have experienced mental health and/or dual diagnosis issues.
• Knowledge of issues affecting those individuals with a range of mental health conditions including crisis management, how to communicate effectively with these individuals and how to support them with dignity and respect.
• Knowledge of relevant Mental Health legislation i.e. Care Program Approach (CPA) processes.
• Understanding of the principles of recovery as an ethos and a range of recovery approaches.
• Ability to work as part of a team, on own initiative and to oversee induction of new peer staff and volunteers.
• Ability to work with statutory services i.e. NHS at the front line.
• Awareness of health and safety issues.
• Good IT skills that including a working knowledge of functions in MS Word, Outlook and the internet.
• Good literacy and numeracy skills, able to produce clear written correspondence in hard copy or email.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.