Support Worker (Complex Needs) in Hammersmith and Fulham

We are Hestia. We make a difference. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in…. 

Talgarth Road Care Home is a registered residential care home regulated by the Care Quality Commission (CQC). The property is located in Hammersmith and Fulham with good access to public transport. Support is provided to 10 men / women with severe and enduring mental health needs who require support 24 hours a day.

The main purpose of this role is to provide high quality care and support to service users bringing the care/support plans to life and carrying out the actions agreed.

You will work in a service that is warm, vibrant, caring and innovative, with the service users at the heart of everything we do. You will be a part of a competent team, dedicated to giving our service users quality care and support. 

A day in this role looks like….

As a Support Worker at Hestia, you will play a crucial role in our Mental Health and Complex Needs service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Manage a caseload of Service Users with a range of complex health and support needs and their carers to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, working in partnership with our subcontractors as required in order to achieve this, under the direction of the Team Manager.​
• To provide day to day care and support of the service users in line with the actions identified in the care/support plans. ​
• To assist them to attend educational, leisure and health related activities, accompanying them as appropriate. ​
• To assist with planning, review, and implementation of support / care plans with the participation of service users. ​
• To assist with the administration of medication, supporting service users to transition towards managing their own medication where appropriate. ​
• Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are reported, followed up promptly in line with Hestia procedures.​
• To carry out domestic tasks (including cooking and cleaning of the home) when appropriate. ​
• To liaise effectively with other agencies involved in the care/support of service users.​

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Good Knowledge of issues related to signs, symptoms and treatments of mental illness. Ability to assess service users' declining mental health and take appropriate action.   ​
• Basic awareness of health and safety issues.​
• Willingness to cook and clean with the service users and to assist with personal care.​
• Willingness to work unsociable hours within a rota system including weekends, evenings and sleep-ins.​
• Willingness to maximise independence by motivating and supporting service users towards their goals. ​
• Willingness to travel and work across Hestia services when required. ​
• Promotes a service user-oriented organisation by ensuring that all activity is aligned to identify service user needs.  ​
• Good Literacy and numeracy skills. Working knowledge of basic functions in MS Word and Outlook. Ability to use an I.T. Based Support Planning, Risk Assessment  and Keyworking system​.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately. ​
• Commitment to working within an Equality & Diversity Framework.​

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.