Finance & Operations Coordinator in Aldgate

We are Hestia. We make a difference.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Hestia's Modern Slavery Response Service is the largest provider of support services to survivors of modern slavery and human trafficking in London and the South East.

A dynamic service celebrating innovation and high engagement from service users, we use our trauma-informed approach to empower survivors to have access to support in areas such as health, education, legal support and housing. If you'd like to know more about our service, you can find more information in the Modern Slavery section of our main website.

A day in this role looks like….

As a Finance & Operations Coordinator at Hestia, you will play a crucial role in our Modern Slavery Support service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Monitoring and reviewing month end expenses for staff and service users.
• Manual adjustments for any finance amendments out of month.
• Facilitating weekly subsistence onto pre-payment cards for service users.
• Assessing and accepting new client referrals 9-5 Mon-Fri.
• Maintaining a client book with detailed and up to date information for each client.
• Assessing referrals per location, capacity, level of need and allocating to most appropriate advocate.
• Allocating new client referrals to advocates with the contractual deadline.
• Consistently monitoring advocate caseload, capacity and needs within individual teams.
• Monitoring KPIs for all new client referrals.
• Setting up new starters on all relevant systems, which involves liaising with central services.
• Arranging IT devices & personal lone worker devices for all staff.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Experience in working with financial processes.
• Competent in MS Office package with intermediate excel abilities.
• Experience with case management systems.
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping.
• Knowledge of administrative office management practices.
• Experience of delivering training to new staff, for example in relation to administrative duties and processes.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately. 

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us. 

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.