Job description
What you will do
As a Customer Resolutions Advisor, you will play a key role in liaising with our B2B customers who have raised a complaint. In this role you will be responsible for managing and resolving customer issue through effective communication and problem-solving skills, whilst maintaining positive relationships. You’ll handle escalated customer issues, coordinate solutions with internal teams, and strive to deliver a high standard of service that aligns with our company values.
What We Offer
- Competitive salary
- Paid holidays and sick pay
- Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discounts
- Extensive training opportunities
- Collaborative team environment
- Career development ladders
- Zero Harm safety policy
- Business resource groups access
How you will do it
- Handle escalated customer complaints, ensuring timely and effective resolution
- Collaborate with internal teams to investigate and resolve customer issues
- Maintain accurate records of complaints and resolution provided
- Provide first-class customer service via phone and email for complaint handling
- Identify opportunities to improve customer experience and reduce future complaints
- Manage relationships with key stakeholders, ensuring they are kept informed of progress
What we look for
Required
- Excellent customer service skills (inc. Ability to objection handle)
- A pro-active, solution focused mind set
- Ability to handle complex queries and challenging conversations
- Attention to detail and excellent spoken and written communication is essential
- Ability to multi-task and work in a dynamic environment/adjust to change quickly
- Excellent interpersonal and communications skills
- Computer proficiency with the ability to handle multiple PC applications at once
- Ability to assign and manage workloads effectively
Preferred
- Experience of security industry (desirable but not essential).
- Experience with company systems CBS/JDE/SMS/Salesforce will be an advantage
#LI-JB3
#LI-Onsite
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Manchester
- Type of Contract
- Casual / Part Time Jobs
- Published at
- 27-11-2024
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Manchester | Casual / Part Time Jobs | Secondary School
