Customer Service Advisor in Birmingham

As a National Accounts Programme Coordinator, you will be responsible for coordinating and deploying various national account customer programs, while supporting national accounts sales channels and operational teams to deliver excellent customer service. You will ensure that all tasks are aligned with customer Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

What we offer

• Competitive salary

• 25 paid holidays + Bank Holidays and sick pay

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative team environment

• Career development through various career ladders

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

How you will do it 

Key responsibilities include:

• Collaborating with Account Managers and Programme Managers to ensure programs are executed on time.

• Maintaining accurate records and updating relevant systems (CBS/SMS/JDE/MAS/SAI).

• Generating timely reports and effectively communicating progress and issues across teams.

• Scheduling and coordinating manpower and resources for service delivery and installation rollouts, ensuring deadlines are met.

• Escalating service or installation issues and ensuring corrective actions are taken promptly.

• Supporting operational teams with customer-specific Health & Safety compliance.

• Designing and deploying reports to track performance and improve service delivery.

What we look for 

Required 

• Excellent communication and organizational skills.

• Demonstrated ability to meet customer expectations and deliver outstanding service.

• Ability to work both independently and as part of a team.

• Strong planning and numerical skills.

• Experience in customer-facing environments with a proven track record of achieving results.

• Proficiency with Microsoft Office products and program planning applications.

Preferred

• Knowledge of product solutions, including CCTV, Access Control, Network/IP, and fire safety systems.

• Experience with program planning applications and customer web portal interfaces.

• Familiarity with maintaining records on CBS, SMS, JDE, MAS, or SAI systems.

• Educated to A-Level standard (or equivalent).

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