Technical Support Intern – 12 Month Placement in Belfast

WHO WE ARE:

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. We build intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work together seamlessly. Bring your passion for innovation, and we will challenge you to help us build a better tomorrow.

BEGIN YOUR CAREER WITH A FOCUS ON TOMORROW!

POSITION: Level 3 Customer Support Administration Intern

You will be working in the Technical Support and Training department which specializes in the support of security and video surveillance products for buildings. Our expert products include IP cameras, Network Video Recorders and Video Management Systems. With this combination of hardware and software, video and CCTV systems has never been more intuitive. We are truly a global company that embraces diversity, rewards hard work and encourages people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as outstanding as you are. 

RESPONSIBILITIES:

• Work as part of the Customer Support Team in supporting Johnson Controls business customers worldwide
• Build technical support resources in the format of documentation and videos for our Customer Support Portal website
• Develop E-Learning content for our Moodle platform using simulations and videos
• Develop and maintain the American Dynamics Support Portal website
• Provide technical support in Linux and Microsoft operating systems and applications
• Participate in conferences and customer demonstrations to showcase our products
• Install and configure hardware, software and related IT equipment and devices
• Upgrade and test customer equipment on customer sites

ESSENTIAL QUALITIES:

• Excellent problem-solving, interpersonal and analytical skills
• Ability to communicate clearly and work optimally as part of a team
• Experience with Windows XP/7/10/11 or Linux
• Experience in working with customers
• A willingness to learn new skills and accept new challenges

QUALIFICATIONS/DESIRED MAJOR: 

Applicants must be at undergraduate level, currently studying IT, software engineering or related degree

LOCATION:

Johnson Controls, 195 Airport Road West, Belfast, BT3 9ED

DURATION:

12-month student placement