Johnson Controls is looking for an Customer Service Advisor (Part Time) in Manchester
Part-Time Customer Service Advisor
Hours: Please note that this is a part-time role requiring you to alternate shifts. The schedule follows a rotating pattern and will vary each week.
Are you ready to bring your customer service skills to a team that values growth and collaboration? At ADT Security, we're looking for a dedicated part-time Customer Service Advisor to join our Newton Heath office. This is a fantastic opportunity to support our customers and be part of a company with a strong commitment to employee development.
Your Impact:
Build and strengthen relationships with customers, ensuring every interaction reflects ADT’s commitment to exceptional service.
Act as a brand ambassador, providing clear and compassionate guidance to address customer inquiries.
Thrive in a supportive environment with comprehensive training and resources to grow your skills.
Why Apply?
Competitive pay with pro-rata benefits, including paid holidays, sick pay, and life assurance.
Enjoy employee discounts on high-street brands and exclusive rates on Johnson Controls security products.
Access extensive training resources and career development opportunities within a collaborative team.
Your Role:
Respond to customer queries accurately, following set guidelines and procedures.
Assist customers with troubleshooting their security systems and provide operational support.
Schedule engineer visits and ensure clear communication throughout the service process.
Maintain accurate customer records and ensure data integrity within our systems.
Participate in ongoing training initiatives and immerse yourself in ADT’s values and culture.
Who We're Looking For:
A customer-oriented individual with a proactive, positive approach.
Excellent communication skills, both written and verbal, with solid proficiency in English.
Strong attention to detail and basic IT literacy.
Previous experience in customer service or contact centres is a plus.
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