Associate, Client Service II in Manchester

Job description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Associate to join our Global Collateral Operations team. This role is located in Manchester, UK and will be working in a hybrid capacity.

In this role, you’ll make an impact in the following ways: 

• Work with external clients to resolve day-to-day issues, direct them to appropriate resources at BNY Mellon and navigate the company on their behalf for all custody matters related to the collateral held within BNY.
• Support clients in addressing operational and technical questions or issues and ensuring requests are timely executed. You will apply problem solving skills based on precedence and experience. 
• Use communication skills to deliver high quality service to a specialized client base by handling external client queries (phone and email) related to securities settlement / payments / collateral optimization.
• Escalate non-routine or complex issues to a more senior level.
• Maintain client relationships and perform regular service call reviews to increase efficiency and foster a cooperative relationship with our clients.
• Understand credit exposure and communicate clearly on failing items.
• Develop and maintain internal procedures.
• Perform analysis on behalf of clients and internal stakeholders.
• Ensure client activity and account setups are optimal, collaborate internally to improve future product offering.
• Update/develop KRI/KPI’s to monitor client activity and suggest improvements based on these indicators.
• Occasional weekend work required.
   

To be successful in this role, we’re seeking the following: 

• Minimum Bachelor’s degree or the equivalent combination of education and experience is required. Master’s degree preferred.
• Experience in an operational area and/or client services preferred.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

• Best Places to Work for Disability Inclusion

  , Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester

Type of Contract

Full Time Jobs

Published at

26-01-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English