Client Service Advocate in Ipswich

Job description

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking to recruit a dynamic individual to join our UK Team, as a Client Service Advocate, based in Ipswich!

In this exciting role, working across a varied client portfolio, you will act as a key point of contact for clients on query resolution and ensure effective management and delivery of client servicing needs.

The successful candidate will have a complete understanding of client’s service requirements from placement of the business through to collection and settlement of claims, across multiple classes of business. You will establish and maintain strong working relationships with clients, reinsurers, brokers and internal collaborators, for your account portfolio, to ensure the best level of service is delivered in a collaborative manner. This role will require appropriate engagement with agreed clients, to ensure client service needs are understood, expectations are met and our service proposition is maintained. Servicing functions within remit are placement support, premium billing, claims and pro-rata processing. 

• Act as point of contact to clients, brokers, reinsurers, local overseas offices and management for assigned accounts. 

• Establish the services your client values, whilst providing clear, accurate, timely and relevant material, including MI, as the need arises by stakeholders. 

• Understand our client’s business and their reinsurance programs, collaborating closely with placement brokers to appreciate any specific client requirements. 

• Build positive relationships with processing handlers and client service managers to improve client service. 

• Maintain and, where possible, improve client relationships by delivering expectations and client service needs in a timely fashion.  

• Monitor program experience for assigned clients, being aware of any anomalies and bringing up any concerns as appropriate. 

• Maintain ultimate responsibility for coordinating and effectively managing all query resolutions. Also monitor, understand and coordinate on key financial metrics, for regular update and discussions with client. 

• Work closely with broking team to ensure they are kept informed of client service, issues and that developing situations are brought up as necessary.  

• Undertake travel as the need arises to client, reinsurer and/or other Gallagher Re offices to attend relevant meetings, then ensure meeting notes and follow-up actions are completed.  

• Adhere to standard internal processes, policies and procedures, and other external regulatory requirements.

• Educated to A-Level or equivalent
  
• Knowledge of Reinsurance products and services
  
• Strong IT skills (Microsoft Office)
  
• Excellent interpersonal skills (Written and Verbal)
  
• Attention to detail
  
• Ability to coordinate and prioritise
• An outstanding standout colleague who collaborates effectively within a team and independently, with a focus on continuous learning and development.
• Ability to build strong working relationships with both Clients and Colleagues
  
• Eligible to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with

TAGlobalSupport@ajg.com

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Extra information

Status

Open

Education Level

Secondary School

Location

Ipswich

Type of Contract

Casual / Part Time Jobs

Published at

07-04-2025

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English