Job description
- Part time and full time, shifts may include evenings and weekends.
- Responsibilities:
- Handling customer contact via multi channels phone, Live Chat, Emails and Social Media from our customers and restaurant partners
- Satisfy customer requests to the highest standard and within service levels
- Respond to customer correspondence promptly and to the highest standards, this will include complaint resolution
- Ensure accurate recording and logging of all contact
- Undertake any other reasonable duties & projects which may be required/necessary as part of the role
- Previous experience working in a similar role
- Excellent communication skills both written and verbal with strong attention to detail
- Ability to communicate effectively with customers via telephone, chat and email, demonstrating customer focus and empathy
- Ability to handle dissatisfied customers
- The ability to keep calm under pressure
- Basic IT skills: Google Docs, Word, Excel
If you are interested, please apply by registering on our website coople.com and a member of our team will be in touch within 24 hours.
**Please note that the minimum age to join Coople is 18 years old. We are unable to work with anyone below 18.**
Extra information
- Status
- Closed
- Education Level
- University
- Location
- London
- Type of Contract
- Casual / Part Time Jobs, Summer / Holiday Jobs
- Profession type
- Admin / Secretarial, Bar Staff / Waiters and Waitresses
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- Yes
- Cover Letter Required
- No
- Languages
- English
Topjob | London | Admin Jobs | Bar Staff Jobs | Administrator Jobs | Casual / Part Time Jobs | Summer / Holiday Jobs | University
