Johnson Controls is looking for an Customer Service Advisor in Manchester
Unlock Peace of Mind with ADT Security
Join our dynamic team at the heart of Manchester's Customer Support Centre and become the frontline hero for ADT Security customers. As a Customer Service Advisor, you'll be the reassuring voice our clients rely on, guiding them through everything from account intricacies to technical troubleshooting with expertise and empathy.
Your Impact:
Forge lasting relationships with customers, ensuring every interaction is marked by unparalleled service and support.
Dive deep into our product suite, becoming a trusted brand ambassador equipped to navigate any challenge.
Thrive in a collaborative environment where ongoing training, skill diversification, and boundless career growth opportunities await.
Why Choose Us?
Competitive salary and comprehensive benefits package, including paid holidays, sick pay, and life assurance.
Access to a range of employee perks, from discounts on high street brands to special rates on Johnson Controls security products.
Extensive training resources and support for continuous personal and professional development.
Embrace our commitment to safety through our Zero Harm policy and foster inclusivity through business resource groups.
Your Journey:
Handle customer inquiries with expertise, adhering to established procedures and protocols.
Empower customers with guidance on security system operation and testing.
Facilitate seamless engineer visits by coordinating bookings and communication.
Maintain meticulous records and ensure accurate data entry into our systems.
Immerse yourself in our company values and culture through ongoing training initiatives.
Who We're Looking For:
Customer-centric individuals with a proactive, can-do attitude.
Ambitious learners eager to grow within our dynamic organization.
Exceptional telephone etiquette and communication skills.
Strong attention to detail and proficiency in written and spoken English.
Basic IT literacy required; prior contact center or customer service experience preferred.
At ADT Security, we're not just securing homes and businesses; we're empowering careers. Join us in delivering peace of mind to customers around the globe. Apply today and unlock your potential with ADT Security.
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