Customer Service Planner in Sunbury-on-Thames

As a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll ensure our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum.

What We Offer

• Competitive salary

• 25 days holiday + Bank Holidays, sick pay

• Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts on brands, cycle-to-work scheme, and Johnson Controls products

• Plenty of training opportunities to grow your skills

• Supportive team environment fostering collaboration

• Career paths in Customer Service and beyond

• Commitment to safety with our Zero Harm policy ⛑

• Access to business resource groups

• Training on our company values

How You Will Do It

• Handle incoming and outgoing calls across the UK

• Boost engineer productivity by planning their schedules and ensuring they have everything they need ⏰

• Use our resources efficiently, including subcontractors, to minimize delays ⚙

• Coordinate timely delivery of materials for customer visits, working with suppliers to meet customer expectations

• Assist field activities by providing job details to engineers, processing payments for additional services, and scheduling follow-up visits

What We Look For

Required:

• Previous experience in customer service

• Basic computer skills

Preferred:

• Experience in scheduling or planning

• Knowledge of our industry

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*** Please note this position is a fixed-term contract for 12 months maternity cover ***