Job description
THE PERSONOur people are the future of our business which is why we invest time in recruiting the right people.
Our employees are passionate about Concentrix’s partnership with ASOS, their role and the overall success of the company. Our people embrace the Concentrix and ASOS cultures to provide the highest levels of customer service possible. As part of a multi cultural and multi-lingual team you’ll be working in a fast paced environment and will need to be able to adapt quickly to the business and customer needs.
ASOS has a loyal and expanding customer base, and our staff are passionate about giving them the best online shopping experience possible. As part of the team our people get involved and continually contribute with feedback and ideas to improve the way we work and the way we interact with our customers. Our people are expected and empowered to resolve customer queries and issues in a friendly, helpful and resourceful manner, as if they were dealing with their own friends.
Responsibilities:• Provides a warm, friendly and personal inbound customer service to prospective customers through inbound voice, email, web chat and social media.
• Takes the opportunity to ‘Shine’ through every interaction by showing a lively interest in customers, having a natural approach in communication, becoming a local expert and being an advocate for the brand.
• Leads the team in providing professional expertise and embracing the client brand in every interaction with the customer making it an individual experience.
• Adherence to agreed processes, service level agreements and driving and exceeding individual and team targets.
• Proactively seeks ways to improve the customer experience through each interaction
• Takes ownership to enhance own learning to ensure sufficient knowledge to excel in the role.
• Multitasks and adapts to a fast paced environment.
• Continuously searches for improved ways of responding to customer needs through all contact channels.
• Proactively seeks feedback on ways to improve individual and team performance.
What are the BENEFITS of working for Concentrix?• Extremely competitive salary
• Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
• The opportunity to improve your standard of English and work in a multi-lingual environment
• Performance Related Pay
• Staff Discount Scheme
• Eye Care Provision
• Cycle to Work Scheme
• Childcare Vouchers
• Annual Reward & Recognition Ceremony
• Free cakes and fruit on a Friday!
• 21 Holidays & 6 Stat days & birthday day off
• Stakeholder Pension Scheme
• Team and Concentrix events
• Excellent Relocation Package including a personal advisor, up to 7 nights in a hotel and reimbursement of your travel expenses up to the cost of €250
We look forward to receiving you application soon!
Extra information
- Status
- Closed
- Location
- Belfast
- Type of Contract
- Full Time Jobs
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Cover Letter Required
- No
- Languages
- English
